1. Keep your PC and camera connected to same router with same network segment
2. Download ResetACTool to your pc, run the reset tool on pc
you will get safety code: send to us
we will send you the password after we get your safety code
then tick the box of IPC and click on Reset Config.
Note: Please kindly delect this file after you install it, then this software will show in english.
If the reset tool can not figure out this problem, please try to login by ip address and go to reset it follow these steps